Define "cross-functional teams" in SHRM.

Cross-functional teams in Strategic Human Resource Management refer to groups that include members from various departments or areas of expertise within an organization. These teams collaborate on specific projects or initiatives, bringing together diverse perspectives and skills that enhance creativity and problem-solving capabilities. The goal of a cross-functional team is to leverage the different backgrounds and experiences of its members to achieve outcomes that may not be possible within a single department.

This approach fosters collaboration and communication across departments, leading to improved efficiency and innovation. For example, a cross-functional team might consist of individuals from marketing, finance, product development, and customer service, all working together to launch a new product. This diversity allows the team to address various aspects of the product's lifecycle and ensure that all relevant factors are considered.

In contrast, teams composed solely of upper management focus on strategic oversight and decision-making without the input from operational levels. Teams formed to address employee grievances are specifically intended to handle conflicts and concerns rather than engage in project-based collaborations. Finally, teams created solely for training new employees are designed for a specific purpose related to onboarding rather than ongoing project work. This distinction reinforces the unique role that cross-functional teams play in enhancing organizational performance and innovation through collaborative efforts.